Delete your FrontBoard account
FrontBoard provides self-service permanent account deletion from My Account. You control the deletion request while signed in to the account being deleted.
Delete your account
- Sign in to FrontBoard using the account you want to delete.
- Open My Account and go to Account & Data → Delete my account.
- Review any ownership or billing requirements shown by FrontBoard.
- Confirm each permanent-deletion warning, enter your current password, and type DELETE exactly.
- Select Permanently Delete My Account and confirm the final warning.
Safety checks before deletion
FrontBoard deliberately prevents accidental or incomplete deletion. The signed-in account must pass current-password verification, all deletion acknowledgments must be accepted, and the final confirmation word must be entered exactly as DELETE.
If you own a workspace that has other members, ownership must be transferred before your account can be deleted. If an owned workspace has an active subscription renewal, the renewal must be cancelled before deletion can complete.
What is deleted
After the deletion checks pass, FrontBoard removes the account from the active service and deletes eligible account-linked FrontBoard classroom data, including:
- Your FrontBoard user account and sign-in access.
- Your FrontBoard workspace membership.
- Teacher-created classroom content associated with the account, such as classes, lessons, Bell Schedules, display layouts, and display settings.
- Active display-pairing associations tied to the account. Affected display devices are returned to an unpaired state when applicable.
Workspace owners
If you are the only member of a workspace you own, that empty workspace and its eligible FrontBoard classroom data may be deleted with your account. If other members remain, FrontBoard requires ownership transfer first so the workspace is not orphaned.
Subscriptions
Account deletion and subscription cancellation are separate protections. FrontBoard blocks self-service account deletion while an owned workspace has an active subscription renewal that has not been cancelled. This helps prevent deleting login access while leaving an unintended renewal active.
If you cannot sign in
If you cannot access My Account, use FrontBoard password recovery first. If you still cannot access the account, contact support@ervina.org for account-recovery or deletion assistance. Do not send your password, full payment-card number, or student information.
Information that may be retained
Some limited records may be retained when reasonably necessary for security, fraud prevention, accounting, legal compliance, dispute resolution, or service recovery. Security/audit records may be retained for up to 90 days. Billing and invoice records may be retained for the period required by applicable accounting, tax, or legal obligations, and support communications may be retained as reasonably necessary to document and resolve the request. FrontBoard does not store the full payment-card number entered during secure checkout.
Deleted information may also remain temporarily in normal backup rotation before those backups expire or are replaced. Retained records are not used to recreate the deleted FrontBoard account.
Questions
For questions about account deletion or privacy, contact support@ervina.org.